Leyuan Real Estate is one of China's leading real estate sales organizations, with more than 1,000 sales consultants in one major city, serving residential and commercial property buyers.

Every month, the company generates a large volume of inquiries from proper.ty portals, social media campaigns, exhibitions, and referral programs

Challenge

In today's real estate market, speed is everything.

However, their sales consultants simply couldn't contact every lead fast enough.

The company faced several challenges:

• Thousands of new leads every week
• Long response times during peak campaigns
• Sales agents spending hours on repetitive qualification calls
• Missed opportunities when prospects couldn't be reached on the first attempt
• Inconsistent follow-up across different sales teams

Although the company had over 1,000 sales consultants in Shenzhen, internal analysis showed that nearly 60% of every salesperson's working day was spent on repetitive outbound calls, including:

• Making cold calls
• Contacting newly generated leads
• Asking the same qualification questions
• Introducing projects
• Scheduling property viewings
• Following up on missed appointments
• Answering basic project inquiries

Only about 40% of their time remained for the work that actually drives revenue:

• Understanding customer needs
• Recommending suitable properties
• Negotiating offers
• Building relationships
• Closing deals

As marketing campaigns continued generating more leads, hiring additional salespeople was becoming increasingly expensive.

Leyuan needed a way to let its sales team spend more time selling—not dialing.

Solution

Leyuan deployed the Kontactix AI Outbound Call Center to automate the first stage of customer engagement.

Instead of replacing sales consultants, AI became the company's first point of contact for every new lead.

Using natural, human-like conversations, AI Voice Agents automatically:

• Contact new leads within minutes
• Introduce available properties and promotions
• Understand buyers' purchasing needs
• Collect budget, preferred locations, and property types
• Answer common project questions
• Schedule property viewings
• Transfer high-intent buyers directly to sales consultants

Every conversation was automatically synchronized with the CRM, giving sales teams complete customer histories before follow-up.

1. Reach Every Lead Before Competitors

After deploying Kontactix AI:

• 300 concurrent AI voice agents
• Over 50,000 outbound calls every day
• More than 1,000 qualified buyer leads daily

Rather than manually filtering prospects, sales consultants now spend their time talking only to buyers who have already expressed genuine purchasing interest.

2. Automatically Qualify Every Buyer

Instead of asking the same questions repeatedly, AI automatically collected key information, including:

• Buying or investment purpose
• Budget range
• Preferred community
• Apartment size
• Purchase timeline
• Financing needs

Based on customer responses, AI assigned intent levels and routed hot prospects directly to the appropriate sales consultant.

This dramatically reduced time spent on low-intent inquiries while improving conversion opportunities.

3. Never Miss a Property Viewing

After buyers scheduled a property visit, AI continued supporting the sales process.

It automatically:

• Confirmed appointments
• Sent reminder calls before scheduled visits
• Rescheduled viewings when necessary
• Conducted follow-up calls after property tours
• Collected customer feedback

As a result, the company reduced no-shows and increased viewing attendance without adding administrative staff.

4. Continuous Follow-up Until the Deal Is Closed

Real estate sales rarely close after the first conversation.

Kontactix AI maintained ongoing communication by:

• Following up after property visits
• Introducing newly released projects
• Notifying buyers about limited-time promotions
• Checking purchasing intentions
• Re-engaging inactive leads

Meanwhile, human sales consultants focused on negotiations, financing discussions, and closing transactions.

Results

Why It Worked

The biggest improvement wasn't simply making more calls.

It was allowing AI to handle repetitive conversations while human consultants focused on high-value activities:

• Building trust with buyers
• Recommending suitable properties
• Handling objections
• Negotiating prices
• Closing transactions

Instead of replacing salespeople, AI became their most productive assistant.

About Kontactix

For Leyuan Real Estate, AI wasn't introduced to replace sales consultants.

It was introduced to remove repetitive work from their daily routine.

By allowing AI Voice Agents to handle thousands of routine outbound conversations, the company enabled its sales team to spend significantly more time with serious buyers, improve sales productivity, and focus on what humans do best—building relationships and closing deals.

AI handles the repetitive work. Sales teams close the deals.

Kontactix AI Outbound Call Center helps real estate developers, agencies, and brokerages automate high-volume outbound communication throughout the customer journey.